Terms of service

📋 Terms and Conditions of Sale: Hanalima

Last updated: May 2025

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1. General information and scope

These General Conditions of Sale govern the contractual relationship between:

And any person (hereinafter, "the customer" or "the user") who makes a purchase through hanalima.es.

Accessing the shop and placing an order imply full acceptance of these conditions. If you do not agree with any point, please do not place an order and contact us at info@hanalima.es to resolve any questions.

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2. Capacity to contract

To make a purchase on hanalima.es you must:

• Be over 18 years of age or, failing that, have the express consent of your legal guardian.
• Provide truthful, complete and up-to-date information during the purchase process.

Hanalima reserves the right to cancel an order if it detects incorrect data or signs of fraudulent use.

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3. Products

Hanalima sells handmade jewellery crafted by hand in Spain, including:

• Earrings
• Chokers
• Bracelets
• Rings

Main materials: 304 stainless steel (hypoallergenic), wood and resins.

Each piece is designed and crafted by hand. Due to their handmade nature, there may be small variations between units which do not constitute a defect, but are the essence of a handmade product.

Availability: Products are subject to stock availability. If an item is not available after the order has been placed, Hanalima undertakes to inform you as soon as possible and to offer an alternative or a full refund of the amount paid.

Visual representation: Product photographs are as true to life as possible. However, colours may vary slightly depending on the user's screen or device. If in doubt, you can message us before buying.

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4. Purchase process

The purchase process on hanalima.es works as follows:

1. Product selection: Choose the item, colour and quantity you want and add it to your basket.
2. Basket review: Check the selected items and the total amount.
3. Shipping details: Enter your name, full address and contact details. Always check that the address is correct, as errors in the address may result in additional re-shipping costs.
4. Payment method: Select your preferred payment method.
5. Order confirmation: You will receive a confirmation email with a summary of your purchase. Keep it as proof of purchase.

The sales contract is concluded when Hanalima confirms the order by email.

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5. Prices

• All prices shown on hanalima.es are expressed in euros (€) and include the applicable VAT.
• The usual price range is €20.00 to €28.00 per item.
• Shipping costs are added to the product price and are detailed during the purchase process before you confirm your order.
• Free shipping on purchases over €50 (conditions subject to the shipping policy in force).
• Hanalima reserves the right to change prices at any time. The applicable price is the one in force at the time the order is confirmed.

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6. Payment methods

hanalima.es accepts the following payment methods:

Hanalima does not store bank or card details. Card payments are processed through secure payment gateways with SSL encryption.

Cash on delivery may carry a small surcharge, which will be shown during the purchase process.

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7. Shipping and delivery

Active markets: Spain, Germany, France, Italy, Portugal, Belgium, Luxembourg, Mexico and the United Kingdom.

Preparation time: Between 1 and 6 working days from order confirmation, depending on workload. Hanalima is a handmade business run by one person; every order is checked and packed individually.

Carrier: Correos Express (Spain and Portugal) and InPost (other European countries).

Tracking number: This will be sent by email as soon as your order leaves our workshop.

For detailed information on delivery times, rates and conditions by country, please see our [Shipping Policy].

⚠️ The customer is responsible for providing a correct and complete delivery address. Any costs arising from an incorrect address or repeated absence at the delivery address will be paid by the customer.

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8. Right of withdrawal

In accordance with Royal Legislative Decree 1/2007 and European Directive 2011/83/EU, the customer has 14 calendar days from receipt of the order to exercise her right of withdrawal, with no need to give a reason.

To exercise it, let us know by email at info@hanalima.es within that period.

Conditions:

• The product must be unused, in perfect condition and with its original packaging and tags.
• Return costs are paid by the customer (as stated in our Returns Policy).

The refund will be made within a maximum of 14 calendar days from receipt of the returned item, excluding the original shipping costs.

The right of withdrawal does not apply to personalised products or products made to measure on specific request.

For more information, please see our [Returns and Refund Policy].

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9. Legal guarantees

All Hanalima products come with the 3-year legal guarantee established by Royal Legislative Decree 1/2007, as amended by Royal Decree-law 7/2021, for new goods purchased by consumers.

If you receive a product that is defective or does not match its description:

• Contact us at info@hanalima.es attaching photos of the defect.
• Hanalima will cover all return and replacement costs in the event of a confirmed manufacturing error.

Small variations that are part of handmade production do not constitute a defect and are not covered by the guarantee.

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10. Liability

Hanalima will not be liable for:

• Damage resulting from incorrect use of the products.
• Allergic reactions in people with unusual sensitivities to the stated materials (304 stainless steel, wood, resins).
• Delivery delays caused by the courier company or by force majeure.
• Losses caused by incorrect shipping details provided by the customer.

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11. Intellectual property

All content on hanalima.es, including photographs, text, designs, trading name and logo, is the property of María Martínez Recio and is protected by current intellectual and industrial property legislation.

Its reproduction, distribution or commercial use without prior written authorisation is prohibited.

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12. Data protection

Personal data provided during the purchase process will be processed in accordance with the GDPR and the LOPDGDD, exclusively for managing the order and the commercial relationship.

For more information, please see our [Privacy Policy].

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13. Dispute resolution and applicable law

These Terms and Conditions are governed by Spanish law.

For the resolution of any dispute, the parties submit to the Courts and Tribunals of Córdoba, without prejudice to any jurisdiction that may correspond to the consumer under consumer protection regulations.

In accordance with Regulation (EU) 524/2013, we inform you of the existence of the European online dispute resolution platform: 👉 https://ec.europa.eu/consumers/odr

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14. Changes

Hanalima reserves the right to modify these Conditions at any time. Changes will take effect from their publication on the website and will not affect orders already confirmed.

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15. Contact

For any enquiries relating to these Conditions:

📧 info@hanalima.es